Help & feedback

We want you to feel able to speak up

Whether you have a concern, want to make a complaint, need to tell us someone may be at risk, or simply want to recognise something that went well, we want to hear from you.

You will be heard

Raising a concern will not, in itself, affect the care you receive.

Emergency or immediate danger

If someone is in immediate danger, call 999 straight away. Web forms and enquiry chat on this site are not monitored as an emergency service.

How can we help?

Choose what you need to tell us.

I have a concern

Something is worrying you, but it isn't necessarily a formal complaint.

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I want to make a complaint

Quality of care, staff conduct, missed visits, dignity and respect.

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I believe someone may be at risk

Concerns about abuse, neglect, exploitation or another form of harm.

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I'm a member of staff

Whistleblowing covers wrongdoing or serious matters affecting others.

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I want to stay anonymous

You can raise a concern without giving your name.

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Something went well?

Tell us when a member of staff has made a real difference.

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Use the arrows, dots, or swipe · one pathway at a time

Not satisfied with the outcome?

We'll explain how to take your concern further, including escalation within Dòchas and external routes such as the Care Inspectorate.

See escalation & external routes →

Speak up. Be heard. Help us improve.