Escalation within Dòchas
You do not lose the right to take a concern further simply because Dòchas has considered it internally. If you remain dissatisfied with the outcome, you should be given clear information about the next available route.
Concern or complaint raised with the appropriate manager.
The matter may be escalated to senior management or a Director for further consideration.
Complaining outside Dòchas
Taking your complaint further
People using registered care services also have the right to raise concerns with the appropriate external bodies.
Contacting the Care Inspectorate
If you are not satisfied with the outcome of your complaint, or if you prefer to raise your concern directly, you can contact the Care Inspectorate at any stage.
Care Inspectorate
Compass House
11 Riverside Drive
Dundee
DD1 4NY
Telephone: 0345 600 9527
Email: enquiries@careinspectorate.gov.scot
Website: www.careinspectorate.com
Scottish Public Services Ombudsman (SPSO)
Bridgeside House
99 McDonald Road
Edinburgh
EH7 4NS
Telephone: 0800 377 7330
Website: https://www.spso.org.uk