Quality of care, staff conduct, missed visits, dignity and respect, or a previous complaint that wasn't resolved.
You can complain by speaking to any member of staff, contacting the Registered Manager, or putting it in writing by letter or email.
What happens next
After you make a complaint
Acknowledged
We record it and make sure we understand the issue.
Considered
We review the relevant information and speak with people involved where necessary.
Responded to
We explain the outcome and any action to be taken.
Learned from
We identify lessons or improvements where appropriate.